sM
sibongile M
1 reviews | Active since Oct 2013
13 Sept 2021, 14:55
Annoyed customers due to Bad service
Hi I have a laybye at your vosloorus branch unfortunately it was looted, so last week I went to your Alberton branch to see if they can assist me regarding the laybye before it expires the stuff there was willing to assist me but all they can do was to refer me to the head office and I was given the email address to email my proof of laybye and copy of ID which I did on the 9th of this month but to this day I haven't received any response from them and the head office phone rings but no response.
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Replies (2)
Footgear's replyOfficial
13 Sept 2021, 16:07Hi Sibongile,
We do apologise for the delay in response regarding your lay buy. Your enquiry has been received and put through to the relevant department for assistance they will get in touch with you shortly.
Regards,
Footgear Team
We do apologise for the delay in response regarding your lay buy. Your enquiry has been received and put through to the relevant department for assistance they will get in touch with you shortly.
Regards,
Footgear Team
Footgear's reply13 Sept 2021, 16:07
Official
Hi Sibongile,
We do apologise for the delay in response regarding your lay buy. Your enquiry has been received and put through to the relevant department for assistance they will get in touch with you shortly.
Regards,
Footgear Team
We do apologise for the delay in response regarding your lay buy. Your enquiry has been received and put through to the relevant department for assistance they will get in touch with you shortly.
Regards,
Footgear Team
sM
sibongile M's updateReviewer Update
15 Sept 2021, 13:55This is totally unacceptable I'm still waiting for assistance I got a call from Zikhona on the day that I logged an enquiry with helloPeter and she said she was going to forward my enquiry to the relevant department for further assistance but I'm still waiting and now I can't get hold of her so please advise if this matter needs to be forwarded to the consumer ombudsman.
sM
sibongile M's update15 Sept 2021, 13:55
Reviewer Update
This is totally unacceptable I'm still waiting for assistance I got a call from Zikhona on the day that I logged an enquiry with helloPeter and she said she was going to forward my enquiry to the relevant department for further assistance but I'm still waiting and now I can't get hold of her so please advise if this matter needs to be forwarded to the consumer ombudsman.