BR
Belinda R
1 reviews | Active since Jul 2014
11 Aug 2025, 14:18
A FOOT GEARED up my ass
I had an altercation today with Foodgear Vaal Mall where the branch manager who refused to disclose her name was very rude and abrupt. I can not believe that a manager has the right to treat a customer as such. Not calming the customer, unwilling to help ??? I have never had such an altercation with a Manager in my life. She needs to be repremanded by the brand ......because clearly she lacks the managerial customer skills required to work with the public. The skills resolutuon set she transposed lacks that of a manager representing a brand. Footgear has not just lost all respect but also a returning customer. Paying top dollar from a brand only to have a manager disrespect you is shocking.
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Footgear's replyOfficial
13 Aug 2025, 14:58Hi Belinda,
Thank you for bringing this matter to our attention.
We would like to offer our sincere apologies for the unacceptable experience you had at our Vaal Mall store. The conduct you described does not reflect the service standards we expect from our staff, especially from those in leadership positions.
Please be assured that the issue has been addressed directly with the store, and appropriate steps are being taken to ensure this does not happen again. We take your feedback seriously and are committed to improving our customer experience.
We understand your disappointment and regret the loss of your trust in our brand. Your experience is not the standard we aim to uphold, and we deeply value your feedback for helping us do better.
Kind regards,
Footgear
Thank you for bringing this matter to our attention.
We would like to offer our sincere apologies for the unacceptable experience you had at our Vaal Mall store. The conduct you described does not reflect the service standards we expect from our staff, especially from those in leadership positions.
Please be assured that the issue has been addressed directly with the store, and appropriate steps are being taken to ensure this does not happen again. We take your feedback seriously and are committed to improving our customer experience.
We understand your disappointment and regret the loss of your trust in our brand. Your experience is not the standard we aim to uphold, and we deeply value your feedback for helping us do better.
Kind regards,
Footgear
Footgear's reply13 Aug 2025, 14:58
Official
Hi Belinda,
Thank you for bringing this matter to our attention.
We would like to offer our sincere apologies for the unacceptable experience you had at our Vaal Mall store. The conduct you described does not reflect the service standards we expect from our staff, especially from those in leadership positions.
Please be assured that the issue has been addressed directly with the store, and appropriate steps are being taken to ensure this does not happen again. We take your feedback seriously and are committed to improving our customer experience.
We understand your disappointment and regret the loss of your trust in our brand. Your experience is not the standard we aim to uphold, and we deeply value your feedback for helping us do better.
Kind regards,
Footgear
Thank you for bringing this matter to our attention.
We would like to offer our sincere apologies for the unacceptable experience you had at our Vaal Mall store. The conduct you described does not reflect the service standards we expect from our staff, especially from those in leadership positions.
Please be assured that the issue has been addressed directly with the store, and appropriate steps are being taken to ensure this does not happen again. We take your feedback seriously and are committed to improving our customer experience.
We understand your disappointment and regret the loss of your trust in our brand. Your experience is not the standard we aim to uphold, and we deeply value your feedback for helping us do better.
Kind regards,
Footgear