Bad service

The 08 I visited the foodiezstore inDiepriver and the person waiting at the door to do the sanitizing was the most arrogant obnoxious person and should never be allowed to work front line . He stood at the door with the tissues at his back and only as you approached did he turn around to hand it to you and you had to wait for him to actually sanitize your hands .Today 09th April 2021 I went back to get the special, this time he was more arrogant and obnoxious so I again explained to him the power of the client and explained to him I want to see a manager he was unconcern and said he only applies the rules and told me not to go forward which I NEVER did so I told him how dare you tell me not to move forward if I never moved an inch from the doorway, eventually I went into the store to speak to the Manager called Gail I hope I'm correct in the name a young female . I asked twice to see a manager she told me you can talk to me so I said I want to talk to a manager she again said talk to me only as I looked closer I saw the title manager by now I am boiling here is my dialogue with her. Mame the first thing you should have done was to introduce yourself to me saying Sir my name is Gail I am the manager how may I help you ,you have projected the same attitude as your employer. So I gave her my dialogue with the sanitizing person and told her he even discussed my dialogue with him to another costumer which said was very unprofessional I then said this will be the last time I frequently this store . Here was her reply when i was done . It is your right if you dont want to use this store you dont have to come here we understand it is your right if you dont want to come here again Here was my response to her . Mame the first thing you should have said to me after I spoke to you was I am so sorry Sir for the unpleasant experience you had at our store may i apologize and i will address this issue with the person involve. So now you can understand that it's all a matter of Management . Shaun Bartlett the CEO of MDS now passed away say The client is right even if he is wrong . Foodiez Diep River Cape Town your manager and staff need to go for client training and customer excellence as you are a shame to the business industry.