HORRIFIFYING SERVICE AT FOOD CHAIN IN MENLYN.

On the 14th of February 2024 I contacted Food Chain in Menlyn to confirm a reservation for 2 (my partner & I). I confirmed with the restaurant staff that seating was indeed available and the pricing would be R169 per person to which we happily confirmed our booking.

Upon arrival we were greeted by a friendly waiter who took us for a quick tour of the restaurant and introduced us to some of the dishes we could expect to look forward too. We were very impressed. Everything looked fresh and tasty and our waiter then sat us down. To our surprise while informing us about the drinks he mentioned the price to partake in the buffet is actually R269 per person and not the R169 that we were initially informed about. This caught us a little off guard as we did confirm seating availability and pricing before we showed up so we requested to speak to a senior or manager.

ENTER QUINTON/KWINTON ! This guy Quintion or Kwinton, is THE MOST DISRESPECTFUL, DEMEANING, UNPROFFESSIONAL, RUDE & PATHETIC host or manager my partner and I have ever encountered in all our years of frequenting restaurants. His attitude was utterly derogatory and the tone in which he spoke to my partner and I was disgusting to say the least. He did not show an ounce of courtesy toward us instead his exact words were that "The waiter ****. Waiters lie all the time. They will never admit the truth and we would not believe how much they lie" He then presented us with a solution that we could sit at the buffet at R269 per person and get a cheap drink free. I don't think this man was competent enough to understand it was not about the money but the principle of the fact that we called and confirmed a different price over the phone. My partner is a medical doctor and I am an accountant, whilst we aren't millionaires we're definitely human beings and we expect to be treated that way to say the least and we sure as hell had no problem spending R200 more. For whoever is reading this review I would like to make it blatantly clear that THIS IS NOT ABOUT THE PRICE, OR MONEY, IT IS ABOUT THE DISGUSTING ATITUDE AND PATHETIC RUDENESS OF THE MANAGER OF FOOD CHAIN IN MENLYN.