WB
Wendy B

1 reviews | Active since Nov 2009

06 May 2024, 12:21

Worst treatment from n Manager

Today my husband and I went to food *****s at Westgate Mall in Roodepoort. When we entered the shop the where chicken pieces at the door as you enter. My husband asked a manager what is the price beacause there are no price on display and he advised that he will go and find out, he turned around and kept on having a discussion with a staff member as if we don't matter. Later on a staff member came with the price and placed it on display.

As we walked through the store my husband said he feel like having a pie and we were standing for how long waiting yo be helped, the staff looked at us standing and waiting yo be served but no one helped us because it is not their department.

I went to the back to help myself and the same manager that my husband spoke to came to me and started raising his voice towards me which I don't appreciate at all. I tried to explain to him what happened and he screamed at me get out behind the counter so bad that other people stared at me and the food *****s staff standing and laughing about the incident.

One of the other customers turned around and said it is because the service are so bad that we as customers need to help ourselves.

You are more than welcome to have a look at the cameras to see what transpired but I will never ever go to this shop again. This store can close down for all I care because the manager down to staff mean nothing at this store. This is now the 3rd time that it happened that no one is helping us at the pie counter and I just had enough. Why should we as customers except this service and treatment.

This manager will cause you a lot of customers because he have no respect for his customers and didn't even listen. He didn't acknowledge my complaint and just demanded to come out behind the counter.

This is a disgrace if this is allowed

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Replies (1)
Food Lovers Market
Food Lovers Market's reply07 May 2024, 09:05
Official
Dear Wendy,

We sincerely regret the negative experience you have had. We will investigate this matter further and escalate onto the relevant parties and they will be in contact with you and ensure the matter gets resolved.

Thank you once again for bringing this matter to our attention.

Thanks, The FLM Team