worst experience at Food *****s Market

on the 26th of July 2021. I went to Food *****s Gateway Plaza. I did my shopping in peace and when i got to the till point, that is when I noticed that my card is not in my pocket and it could have fallen or someone might have taken it. I asked them to check on their cameras to pin point what might have happened to my card and no one wanted to help. I asked to see the manager and they didn't call the manager. so there I was walking around the store walking aisle by aisle to see if maybe it fell and i didn't find it. I asked them again to help me find my card so that i can pay and leave and no one was interested. i got comments like, people like acting like they have money. at the end my aunt sent me an e-wallet and i asked them where the nearest fnb atm is and they told me and this was around 17:50. I asked them if it was okay for me to go to withdraw the money and they said they will wait for me. I went to FNB and came back and they decided to unpack my groceries and they didnt even let me through the door, I asked to speak to the manager and he looked at me and walked away, then this lady came and said that she is a supervisor and i explained my story and she said she can't help me and told me next time I must not lose my card and they gave me my bank card. this has been my worst experience ever. to fnb and back, didn't even take me 20minutes and no one even apologized for how they treated me. they didn't even take my numbers in case my card was found. so if i hadn't come back they would have held on to my card then. This was the worst customer experience ever.