DR
David R

1 reviews | Active since Jan 2022

24 Jan 2022, 17:28

Worst experience at food *****s East rand.

I don't want to even too give this place a rating they advertise a full salmon fish for R149 each and when I wanted it they came and had so many stories to say. Then a floor manager came and said they will give me the fish for that price. While they cutting it the store manager came and said he will not give me the whole fish for the price that was on the fridge. But his attitude was really bad not customer service at all i been shopping at this food *****s all the time but this lack of customer service is disappointing. Firstly as a manager of the store one should have customer satisfaction first before anything else but made as if I made the mistake.

As I know that if anything is advertised wrong they should give it to me for that price as it is not my mistake but there marketing department they should have that bad attitude with there staff for not marking the products right then to make a customer feel like his the one working for them.

Regards David

0
Replies (3)
DR
David R's update24 Jan 2022, 17:55
Reviewer Update
I would like to add that when the floor manager told me that he will give me the whole fish for R149 but I was told that I can only take one. Which I aggreed to then comes the other manager who is the store manager and said No No I am over riding the floor manager decision and you will not have the whole fish for that price but tells me he can offer me a discount of R10. I mean what nonsense is this.

Its one thing been polite and another thing been rude as if the customer put the worng Price up for the salmon fish.

To the owners of Food *****s market East rand you need to relook at your management staff they need some serious adjustment.

Enough Said.

Food Lovers Market
Food Lovers Market's reply26 Jan 2022, 15:52
Official
Dear David,

We would like to thank you for taking the time to send through your email. 
 
We sincerely regret the negative experience you have had. We have escalated this matter onto the relevant parties and they will be in contact with you and ensure the matter gets resolved.
 
Thank you once again for bringing this matter to our attention.

Thanks- The FLM Team
DR
David R's update26 Jan 2022, 17:27
Reviewer Update
Hi.

Thank you for your response I will await there feedback.

Regards
David