ZS
Zinzile S

1 reviews | Active since May 2021

29 Jun 2024, 18:57

Worst Customer Experience

I'm beyond livid on the worst customer service I received today. I went to my regular food *****s Market in park meadows and I wanted fresh fish. Boy oh boy, did I not wait for service, there were two old man cleaning fish and I politely greeted and asked if I could be assisted. Then simply ignored me, after 5 minutes I reached out again, and I was told to wait as they were busy. I asked how long should I wait for them to get served island they both ignored me. I asked for the store manager and Thembi came to my aid, she apologized and went to the gentlemen and sadly they both disrespected her in front of me, that's when I knew these are the old men in workplaces who can't be told by anyone. Frankly, I believe they should just retire if they can't handle a simple customer service. I lost my cool because this experience is not what I expected. I've been a shopper there since it was Fresh and Vegetables. So disappointed.

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Replies (4)
Food Lovers Market
Food Lovers Market's reply30 Jun 2024, 10:12
Official
Dear Zinzile S, We constantly strive to provide our customers with great service and apologise that this was not the case on your visit. Customer satisfaction is one of our highest priorities, we sincerely apologise that our service missed the mark on your visit. Please follow the link https://flmhq.goreview.co.za/goreview-crm?revid=Hla7aIkO to submit your details so we can hopefully turn this around. A member of our management team will be in touch. We will look into this further. Regards, Food *****'s Market
Food Lovers Market
Food Lovers Market's reply30 Jun 2024, 10:12
Official
Dear Zinzile S, We constantly strive to provide our customers with great service and apologise that this was not the case on your visit. Customer satisfaction is one of our highest priorities, we sincerely apologise that our service missed the mark on your visit. Please follow the link https://flmhq.goreview.co.za/goreview-crm?revid=Hla7aIkO to submit your details so we can hopefully turn this around. A member of our management team will be in touch. We will look into this further. Regards, Food *****'s Market
Food Lovers Market
Food Lovers Market's reply12 Jul 2024, 13:53
Official
Dear Zinzile, 

We sincerely regret the negative experience you have had. We will investigate this matter further and escalate onto the relevant parties and they will be in contact with you and ensure the matter gets resolved.

Thank you once again for bringing this matter to our attention.

Thanks, The FLM Team 
ZS
Zinzile S's update20 Jul 2024, 15:14
Reviewer Update
Thank you so much for your responses, yes, I was contacted as per your mention, and I truly appreciate your willingness and attention to resolve. I will still continue buying from the store because I love the fresh deli, vegetables, fruits etc. Besides the fish incident, it's always a pleasure interacting with the staff especially at till point, the ladies are super amazing😇💐