What a disGrace!

I would like to bring the worst service I have ever experienced to the attention of the store manager of the Oakdene branch.

On Sunday at around 10:30, my family and I went to our local FLM to buy groceries. Over the past few months we have been collecting the stickers that were on promotion for our children. After buying our groceries we produced the stickers to the cashier that was assisting us, explaining that we had 67 stickers and with our purchase, we would like to trade the stickers for 2 teddy bears and pay the difference (as per the information on the promo leaflet). Our cashier was extremely polite and helpful, but most importantly understanding of what we were saying, which is less than I can say of her supervisor (Grace).

While attending to the matter, Grace did not once greet us and treated us with absolute disdain, dismissing our enquiry and moving on to helping another customer. When the assistant store manager came to our assistance, he asked Grace a question, and she once again dismissed the question because she was “helping a customer”.

Once the matter had been resolved, I approached Grace to inform her that I did not appreciate the way she handled the situation, but before I could finish, she walked away, completely ignoring me. I raised the matter with Denron (assistant manager) who advised that he would escalate the matter, but I felt compelled to write this, as I will have no way of knowing how the matter was resolved and whether or not I should continue patronising the store, because I will not tolerate being treated in the manner Grace did.

Please note that the incident happened on 26 November 2017 at around 11:00 in the morning. I observed that you have cameras overlooking the cashiers, I am sure that the incident would have been captured by the very cameras.