DC
Dion C

1 reviews | Active since Jan 2018

29 Jan 2018, 21:59

Well Done

"This is the 2nd time I have bought boerewors at Food *****s that is so close to off....tastes like sweat, it is sour. This week I threw away half n box of mince the was rotten when we defrosted it and if the mince is not off then it is full of bones. I worked in a Butchery for 5 years and expect better quality meat when buying at a store. Do not think I will ever buy there again. Thank you very much." This was my complaint earlier in the month. I was phoned by the manager of the Butchery in Food *****s Market and I explained exactly how I felt. Without hesitation I was asked to pop in at the store when I have a chance to see if they could change my mind on how I felt and to compensate me on my loss. I did go in to the store and spoke to "Robbie" I was greeted by a friendly guy who made up for my loss and explained to me the changes that they have made in the store to prevent the same thing from happening again. Meat I received tasted great. So thank you "Robbie" I WILL be seeing you again and will continue to buy my meat there. Regards, Dion

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Replies (1)
Food Lovers Market
Food Lovers Market's reply30 Jan 2018, 10:05
Official

We would like to thank you for taking the time to post your compliment about the great service you received from our Secunda store.

We can assure you that all compliments received are highly valued by the stores and staff. We have forwarded your comments on to the relevant parties who I’m sure will be very happy to receive them.

Kind Regards,

The Food *****s Market Customer Care Team