AM
AYANDA M

1 reviews | Active since May 2016

16 May 2016, 14:39

WE WERE CALLED ******,AND GOT INSULTED BY MIKE(AT NICOLWAY SHOPPING CENTER)FOOD *****S MARKET

<p>I LOVE FOOD *****S IN NICOLWAY SHOPPING CENTER,NOT A DAY PASSES BY WITHOUT ME GOING TO THE STORE EVERY MORNING TO GET MYSELF BREAKFAST,BUT AFTER WHAT HAPPENED TODAY DURING MY LUNCH TIME,LEFT ME PUZZLED AND EXTREMLY ANGRY...2016/05/16.....I WENT TO THE STORE DURING MY LUNCH TIME WITH A LADY I WORK WITH,AS WE WERE AT THE QUE WAITING TO PAY,WE THEN SAW ON THE SHELF OF CHOCOLATES A SLAB OF BUBBLY GOING FOR R7.99,AND WE TOOK IT,AS WE GOT TO THE TILL THE PRICE WAS HIGHER IT WAS NOW R17.99,I EVEN ASKED THE LADY TO COME CHECK ON THE SHELF THAT IT WAS R7.99,THE LADY CALLED HER SUPERVISOR(SPONONO)AND SHE EXPLAINED TO HER,SPONONO LOOKED AT US AND CAME TO US AND WE SHOWED HER THE PRICE ON THE SHELF,SHE THEN GOES ON TO SAY BUT THATS NOT THE CORRECT GRAMS ON THE PRICE,AND WE SAID BUT THERES A WHOLE LOT PACKED ON THE SHELF WITH THAT PRICE,WE ASKED HER TO CALL HER MANAGER,HER MANAGER(MIKE) THEN CAME TO TELL US THE EXACT THING SPONONO TOLD US,WE ASKED HIM BUT THTATS THE PRICE WE SAW ON THE SHELF,HE SAID NO,YOUR NOT GOING TO GET IT WITH THAT PRICE,WE SAID A CUSTOMER PAYS A PRICE THEY SEE,HE THEN TURNED AND GOT ANGRY AND STARTED SHOUTING AT US THE CUSTOMERS SAYING THAT WE SHOULD RESPECT HIS STAFF IF THEY SAY SOMTHING WE SHOULD JUST TAKE IT AND LEAVE THE STORE,AND HE SAID WE WERE ****** BECAUSE WE ASKED TO SPEAK TO A WHITE PERSON,WE WERE SHOCKED TO HEAR THAT,WE ASKED HIM WHERE HE GOT THAT FROM AND WHY HE SAID WE ARE ******,HE COULDNT EVEN ANSWER US,I ASKED FOR THIER HEAD OFFICE NUMBER AND I WAITED 15MIN FOR THEM TO COME AND TELL ME THAT I MUST CALL THE NUMBER ON MY TILL SLIP FOR CUSTOMER SERVICE ***,AND THEY ALSO GAVE ME AN EMAIL ADDRESS *** WHICH DONT EXIST AS A FOOD *****S EMAIL OR WEBSITE,IS IT BECAUSE WE WERE BLACK THAT WE AS CUSTOMERS GOT AN INSULT FROM MIKE?</p>

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Replies (1)
Food Lovers Market
Food Lovers Market's reply17 May 2016, 09:58
Official
Thank you for bringing this matter to our attention. We will be passing your comments on to the relevant parties and one of our representatives will be in contact with you. Kind Regards, The Food *****s Market Customer Care Team