Urgent: Food Safety Concern – Spoiled Meat & Chicken Purchased on 7 December (Tokai Branch)

Hi Customer Care

I would like to report a serious concern regarding food safety and temperature control at your Tokai branch.

On Sunday, 7 December 2025, I purchased the following items:

A pack of 5 sirloin steaks Chicken in breadcrumbs A pack of ripe avocados

A few hours after purchase, when opening the items:

The chicken was completely off and had an unmistakably spoiled smell.

The sirloin steaks were already turning and one steak I attempted to eat resulted in a significant stomach issue overnight.

The ripe avocados tasted as though they had been water-injected or compromised, which is highly unusual and concerning.

This appears to be part of a broader trend of poor temperature control in refrigerated items at this branch, which poses a genuine health risk to customers.

I would appreciate it if you could please:

1. Investigate the cold-chain handling and fridge temperature monitoring for the meat and prepared-food sections. 2. Provide feedback on how this issue will be addressed to prevent future incidents. 3. Arrange an appropriate refund or replacement for the affected products.

Please let me know if you need my proof of purchase — I am happy to provide these.

Thank you for your attention to this matter. I look forward to your prompt response.

Kind regards, Jason King