Urgent Complaint: Poor Service and Missing Items – Food *****’s Market Hillfox

Dear Food *****’s Market Management,

I am writing to formally lodge a complaint about the repeated poor service I’ve received at your Hillfox branch.

On 6 November 2025, I completed my grocery shopping and paid for all my items at the till. When I arrived home, I discovered that my veggie wraps were missing from my bags. I tried calling the store more than 15 times with no answer. I then had to drive back in heavy hail, which damaged my car, only to find that the cashier, Nkele Moremedi, immediately brought the missing wraps without me even asking — clearly aware that they had been left behind.

Her attitude was dismissive and unapologetic, despite the inconvenience and stress caused. The store manager, however, was very helpful and understanding — I appreciate his professionalism.

Unfortunately, this is not the first time this has happened. A few months ago, I spent approximately R4,000 on groceries, only to discover that all my meat was missing when I got home. It was later found that the packer had moved my items to another till without informing me.

These repeated incidents suggest a serious lack of training and attention to detail among your packing staff. Food *****'s Hillfox train your staff!!!!!!!! Packing groceries is not rocket science. Do better! If you go to Food *****'s Market Hillfox and you dont want half your groceries to go missing, i suggest you pack them yourself.

I would appreciate feedback on what measures will be taken to prevent this from happening again.