NB
Nicolas B

1 reviews | Active since Aug 2012

30 Nov 2020, 15:49

Unprofessional and bad service

I visited Food *****s Market on 30 November and purchased various items. When I got to the till I made an enquiry about the cutlery promotion. I informed the cashier that I would like to purchase specific cutlery and asked her when they will have stock. I showed the completed cards and a card with a few stickers on. She called a supervisor. During the conversation I mentioned that I am going to Market liquors to purchase wine in order to get more stickers for the completion of the last card. At no point was it indicated that I will not be able to obtain stickers from Market Liquors which I believe is part of Food *****s Market. I was informed at Market Liquors that they do not give stickers. I went back to Food *****s Market and spoke to a supervisor who just brushed it off. I spent R10400 at Food *****s Market during the cutlery promotion and was looking forward to purchase the cutlery. 30 November is the last day for collecting the stickers. I am sitting with 5 completed cards and one where I still need 12 stickers. If I knew that Market liquors does not give stickers I would have purchased the wine at Food *****s Market. I would have been able to complete the 6th card. will think twice before I shop at Food *****s market again, especially when they have promotions similar to the cutlery promotion.

0
Replies (1)
Food Lovers Market
Food Lovers Market's reply01 Dec 2020, 08:58
Official
Dear Nicolas,

Thank you for bringing this matter to our attention. Thank you for your review. Please head on to the Food *****'s Market website where you can raise your concerns to us via email. https://food*****smarket.co.za/contact/

Thanks - The FLM Team