Unhappy Customer

Good day Food *****s The Reef.

We've been loyal customers to your store and never experienced bad customer service, even majority of your staff knows us.

But we experience bad service yesterday from the person in charge of the butcher. We've bought biltong there on Tuesday Came home and it tasted off like the biltong was not fresh. We took the biltong back yesterday. We got our money back But the cashier went to speak to the manager about our query and He/She didn't bother even coming to acknowledge us and apologize to us about it not being in a good condition.

Being such a well known and respected franchise I would have expected a decent apology from the manager What if we got sick from the biltong?

But instead this Manager(Fish is his name) didn't even bother coming to us.

I'm very disappointed because we never really had such a problem before We love Food*****s But I feel we were treated badly from your management team.

Hope you acknowledge this complaint and do something about it.

Kind Regards

Megan Manuel ***