Unfair Treatment

On 07/05/18 I went to Fig Tree Food *****s Market, and at the till I put down my car key and phone to take out the money from my purse to pay. After paying I went out, I bought airtime at Spar and when I wanted to load it ,I realized my phone was no where to be found. I immediately went back to Food *****s and asked the teller who denied seeing my phone. Went back to Spar , where I was treated so well, and when I asked for the footage , they checked and saw that I only went in with my purse and the key.

I went back to Food *****s to ask for the phone again , I was helped by a security ,who offered me his phone to call my number. I thereafter went to the office to show me the footage. After waiting for a long time, the manager came and told me that she couldn't help me because their cameras were serviced by the time I was in the store. Took my contacts, because they claimed that their staff brings whatever is left by customer to the office. On the 11/05/18 I went back , because I didn't get any call from them .The manager Charlene told me the same thing ,when insisted in getting footage. She then went to call Mark who came after 30 minutes , not even introduced himself, not even took me to in his office, infront of everybody, told me that his staff can never take because they have policy and moreover I had no proof that I left it there. I told him that the only proof for me would be the footage, which he refused to give me ,saying that the cameras that day were serviced . I asked about the backup , he said they didn't have.

I felt so humiliated and not respected as a client ,treated as if I was a ***** or somebody who was taking a chance or accusing people. All I wanted was the footage to see what happened to my phone. He even said that we loose our belongings and run to the office, where else should one go if you loose your belonging ?I'm very unhappy and disappointed at the kind of treatment especially from the manager.

Kindly assist .

Nonkululeko Jama