********* conduct & bad quality

I bought a few items at the FLM Camaro Crossing only to discover later that the cheese was of very bad quality and sub standard. It looked like someone had bitten a massive chunk out of it even though it was sealed in plastic. I returned it to the store and the gentleman that was called to assist told me that "there was nothing wrong" with the cheese. According to him that was the way in which the "machines" cut it and he refused to change it for a better one. The supervisor was called and she exchanged it without giving me attitude like her colleague. It's disappointing that FLM staff would behave like this as selling food of bad quality was nothing to be proud of. What makes matters worse is that they have made it a habit to run promos based on misrepresentation. The collect a sticker promotions are always based on lies. When it's time to collect the item (cutlery/mugs) then suddenly they are out of stock. At FLM Hillfox they **** to me and said that I should leave my details and they will call me to collect the Thomas cutlery. That never happened. I'm still waiting for the call from FLM Comaro for me to collect the action heroes mugs and of course that will never happen. It's shocking how they continue to lie to customers and get away with it. Clearly there is no accountability for such ********* business practices. #WIN