RVdM
Riaan Van der Merwe

1 reviews | Active since Dec 2012

08 May 2026, 10:35

Unacceptable behaviour

My wife and I went to FLM Menlyn on Saturday 02 May 2026 @12:13afternoon and bought fried fish which by the way was the best we have tasted in a long time so thank you FLM for this!! We enjoyed it very much, it was devine. However when we got to the till point there was a certain Kea ****yane (male) who assisted us. Initially he was friendly and then he asked us if we want to make a contribution for hunger month, we rep**** no because of life costs which is very high at the moment. His face immediately turned sour and gave us an attitude and his service and body language almost got rude. It was evident that his whole attitude changed drastically. I just wanted to bring this to the attention to the store manager of FLM Menlyn that such behaviour of a cashier leaves a sour aftertaste thank you for hearing me out. Although we politely declined, his attitude immediately changed and he became visibly rude and dismissive. It was evident that our decision not to donate led to this unprofessional treatment, which made us feel very uncomfortable."

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Replies (1)
Food Lovers Market
Food Lovers Market's reply11 May 2026, 15:28
Official
  
We sincerely regret the negative experience you have had.
 
We will investigate this matter further and escalate onto the relevant parties and they will be in contact with you and ensure the matter gets resolved.
 
Thank you once again for bringing this matter to our attention.
 
Thanks, The FLM Team