Unacceptable Behavior by Staff Member

We approached Linzy, one of your employees who was restocking the fridge with packets of vegetables, to inquire about the price of an item that lacked a price tag. Linzy immediately displayed a visibly irritated demeanour, abruptly threw down the items she was handling, and walked away without any response. We were left standing there, feeling humiliated as onlookers watched the scene in awe.

After a few minutes, we decided to continue with our shopping, trying to shake off the discomfort. We later returned to the same spot and again asked Linzy for the price of the item. This time, she didn't bother responding; she just looked at me, then at the item on the shelf. The price label was now underneath, indicating it had been placed after we initially asked.

Feeling extremely frustrated, I sought out Andre, the manager of the fruit and vegetable department. He informed me that the usual procedure was to handle such issues in a private room, which I declined. The humiliation we suffered was public, and so should be the accountability.

When Andre, my husband, and I approached Linzy together, she exacerbated the situation by raising her eyebrows and grinning at the manager. Her sarcastic apology was insincere and dripping with arrogance, which only fuelled my anger and embarrassment further. It was clear from her demeanour that she had no respect for us as customers or as human beings.

To make matters worse, my husband and I also felt targeted by what appeared to be underlying ****phobic attitudes. Linzy's behaviour was not just unprofessional; it was discriminatory and offensive on multiple levels.

Andre took down my contact number and assured me he would provide feedback on this matter. This incident has severely tarnished our experience at your store, and I expect a thorough investigation and appropriate consequences for such appalling conduct.