transaction gone twice

Yesterday i bought some stuff from Fruit *****s and i used the card to pay and their speed point was faulty and the amount went twice and the cashiers are aware of this they said the business will reverse the transaction even today its not done..i phoned the store the supervisor told me that no one reported this i must sort it out ..the nerve of telling the customer that instead of helping me .

Fruit *****s Diepkloof square is poor no customer service at all