Thomas Tableware Promotion Disappointment (Willowbridge branch)

Attention: To Whom It May Concern

It is with great disappointment that I am writing this review. We, as a family, have supported and participated in your wonderful campaign of Thomas Tableware. We completed and filled 4 collection cards with stickers. We handed in two completed cards and received our tableware at ta much reduced price and we are completely happy with with the product.

On submitting our second batch of two completed cards, we were informed at the Willowbridge branch/store that they have run out of stock but we were promised by one of the cashiers that more stock would be arriving and that we only had to leave our name, telephone number and choice of product and that we would be contacted and informed when new stock arrived, as we were within the dates prescribed by the promotion. We have done all of that but up until now have had no response. I attempted to get my son to email the C.E.O. directly but my son was not able to find his contact details even though a connection message was sent by my son to Mr. Brian Coppin (C.E.O. of Food *****'s Market) and no response was received. I wanted to contact the main boss first instead of wondering when the customer services department of an organisation or company will contact you regarding complaints as they never tend to get resolved and dealt with within a reasonable timeframe.

My family and I spend quite a lot of money at your Food *****'s Market nearly every week and therefore are very disappointed and hurt by the lack of professionalism with which we were treated.

I sincerely hope some light can be shed on this matter.

Yours Sincerely, U.J. Golden