The good...the bad....and the...

I bought a packet of meat at Food *****s Hillfox on 5 July 2023, without noticing the BB date of only 2 days later...7th. Today, Sunday 9th, I took the meat out of the fridge to cook, only to get knocked sideways from the reek. It had gone off. I returned it to the shop. I asked the lady at enquiries to call the manager. While waiting, another chap came along (unsure if he was also one of the managers and forgot to get his name). I showed him the meat. The other manager (I surmise he is the butchery manager) came up. I am an elderly pensioner by the way and R57 is a lot of money to me). He was downright unfriendly, smelt the meat, then bruskly asked when I bought it, checked the tag on the meat then offhandedly, without a smile on his face, said he will refund me but the meat should have been used 7th. The other chap looked rather uncomfortable at the way the manager spoke to me. The manager took the pack of meat and flounced off.The other (friendly) chap took me to one of the tills and refunded me. The shop was noisy and my hearing bad so I did not hear all he said to me. When I saw the refund I said it is more than I bought for and he said he was doing a double refund for the inconvenience. What a pleasant, unexpected and very welcome surprise! I thanked him and left. I am so sorry I did not get his name, but the butchery manager (if that is who he was) can definitely learn much from this friendly, polite and helpful chap.