Terrible service

I’m tired of arriving at the till and getting billed the wrong price for items that I buy at FOOD *****S MARKET (FLM) WILLOWBRIDGE.

As explained by the manager ANDRE, It the customers duty to manage prices , I literally need to to take pictures of the prices on the shelves whilst I am shopping, and then watch the till point as the teller is scanning the items

Or the alternative is just ignore the extra costs. This includes inflated costs on packaging, 1 use paper packets @R3.99 or fabric bags for R19.99

And if you raise concern on prices, be prepared for the tellers to ignore your concerns.

Today, Realizing that the teller was unable to assist, I asked the teller 5 times for a manager. The tellers are not equipped to manage questions on pricing. When the manager ANDRE arrived, he proceeded to berate me in front of other customers - a solid strategy in managing price issues - attacking me and talking down to me to the rallies of his staff. He did not listen to the concerns, instead made personal attacks. He did not take any responsibility for the pricing issue, nor did he check any prices. He did not allow me to see the prices that were rung up before I was required to pay via card

After ANDRE stated that as a customer “… You should have looked at the prices on the shelves and you should be watching the prices as they are rung up individually on the till..”

I then rep**** if he can’t sort this out, I’d like to speak to his manager. He agrees rep**** that I can take up with head office

The resolution was then for me to pay and only then if there was an issue, I was allowed to raise it with him…

Prices were in fact incorrect - Prices represented by the teller on promotional items were incorrect for an item sold across from the tills - prices were incorrect for other vegetables on prices on the advertised price

ANDRE and team do not want to deal with price queries. He does not want honor prices advertised on nationally advertised prices

The root issue is that unlike other the sales system at comparable retailers, FLM does not allow the customer to review prices on the system; and their promotional codes are especially problematic when determining final costs. These systems are obviously obfuscating the actual prices and misleading customers on products, protected by aggressive managers

From a retail perspective, this is not a basket driven store, all customers at FLM WILLOWBRIDGE use trolleys. You need to be able to go back and see prices that have been run up

In my Experience with FLM, you will always have at least 1 item misprinted on your till slip

Advice for anyone else:

Move to a reputable retailer LIKE Checkers who offer services like 60/60, where you don’t have to deal with FLM shop staff who clearly don’t want to be in the store and are happy to fleece unsuspecting customers

ANDRES (sarcastic) last words to me as I was leaving, after I had to shown him the prices of the vegetables in the aisle - “… are you happy with your self now”

What *** service