Terrible Produce and Service

On the 22 May 2025 I bought a pocket of potatoes at the Parklands branch of Food *****s Market. I opened up the pocket when I got home and found the potatoes to be in a terrible condition. The potatoes according to the wording on the pocket, were meant to be 1st class and washed. Well, they certainly weren't 1st class, not even 2nd/3rd class and they were also not washed as stated.

I sent an email to the Parklands branch with a copy to their head office complaining about it. I received a reply the next day from their head office with their usual standard apology, but no response from the branch. I was then contacted later the same day by their head office, requesting my contact details for their Parklands branch to contact me.

It is now nine days since then and nobody has contacted me. Why bother to request my contact details if you are not going to contact me? I had this same problem a while back when I laid a complaint. Parklands branch doesn't appear to want to contact the customer and the head office doesn't follow up. Maybe they're too embarrassed to.

I now understand why there are so many complaints on "Hello Peter" about FLM's poor service and produce quality. Surely their head office has some system in place to follow up on complaints and see to it that they are attended to and finalised?

I for one wont be visiting any of their stores again. I'd rather shop at one of their competitors where I know I'll get good customer service and produce.