Terrible experience EVERY time - and staff that simply do NOT care

We were heading to an appointment today and was running late. So in our drive looked out for somewhere to quickly purchase a pie or something from a deli. Coming past Monte Vista Blvd, we didn't want Mc Donald's etc, so saw the Food *****s Market and stopped and ran in. Found the pie counter, and headed there to grab two. Stood waiting about a minute and realised no one was coming but saw the oven open from our side and thought it was a self help counter. Proceeded to take a packet and wanted to take a pie, the lady behind us said something and we couldn't hear as she wasn't speaking up loud and helping someone pack cupcakes from the table she was standing next to. Then she repeated saying its not self help and then only we saw it a was a line. Strange we thought.. then proceeded to the back of the line... with her looking at us funny. As she was not smiling once I asked if she was having a bad day, she said not and continued to look at us like that. The lady next to her then also looked at us. It was so uncomfortable, they were so unhappy in their jobs and it was apparent they were not really caring about what they did and that we didn't know it wasn't self help. I mean we are from another area and were simply passing through. What a horrible experience, we turned to each other and instinctively said... bad karma, and turned around and left the shop. I drove off recalling an incident at this very shop a year previously, then as well I said I would never return, but today I decided if a YEAR later the staff at this shop still acts this way, I bet it still is managed the same way. They simply don't care. So I don't care either and I will make sure everyone I know in Goodwood and surrounds are made aware that you don't care either! Horrible experiences 2 years apart = consistency in bad service and experience excellence (lack thereof)