Terrible Experience at Hillfox

So today we went to Food*****s at Hilfox in Roodepoort, honestly one of the worst experiences we ever had at the store.

We want to buy some pepper steak pies, get to the pie counter and there are about 4 pies. So we are waiting to be assisted and waited, we'll the attitude from the women who helped us was as if we asked her to go above and beyond. I'm so sorry that we as costumer were thinking we should be helped, next time maybe put a sign on it is a self service because then we won't expect you to do your job.

We ask are you going to make more pies and with an attitude we are told this is what we have, that was not my question. So one of the bakers in the back says no, how is that possible that before 12:00 you only have 4 pies left. We walked away thinking clearly they don't believe in customer service and our money means nothing.

My son wanted the panini special where you buy 2 for R60, again it looks like a self service thing but best of all is there are stickers but no stickers for R60. My son went to ask for help but was told by thr bakery lady it's not my department, again so sorry for asking you to do something that is not your job. How do a Custmer dare ask for help. Then a lady that walked by say just take a sticker they will know at the till.

Get to the till, guess what again me the customer have to say no, you need to fix the price of the panini. And guess what, she ask me what is the price mam? Really now ot is the customers job to tell you about the offers of the company that you work for. Sorry again remember you are not entitled to customer service we just want your money.

I ask can I have my stickers for the stilt pan collection, sorry mam we don’t give stickers because the pans are low in stock. Me as the customer very confused asking but the promotion on the pamphlet says it is running till Nov 2025, but why am I prized because dear customer why will the cashier tell me that we are no longer giving stickers you should know that.

Dear Food*****s please put a sign outside your store that says our staff don't have to deliver a customer service and they don't have to be available on the floor to help you and our staff don't have to know the prices or the offers.

We just want your money.

We asked for the manager, guess who they get us. The guy at the bakery, so are we not good enough to raise our concern with the store manager? Again how can we as customers ask to speak to a manager, maybe we don’t deserve his time and our money is not good enough.

My husband ask the guy from the bakery so why are you not baking more pies and he is told the pies is not a good seller, wow okay. So the pies that are available is then not fresh they are left overs from previous days because they are to good sellers and we will only bake again once they are sold.

You are going to walk the same route as Pick n Pay, there service are just as bad and look at how many stores are closing down. Then all of a sudden the staff will be victims of unemployment but what do they expect