WC
Wayne C

1 reviews | Active since Mar 2009

20 Nov 2024, 08:11

Sub-Standard!

I bought two tubs of crushed garlic on the weekend. The price was fantastic......BUT..... The product is ****! Both tubs were rancid! There was no taste of garlic......not even the smell of garlic!

It seems Food *****s Market is selling sub-standard products! They should be ashamed of themselves, selling STUFF that is labeled as crushed garlic but is absolutely disgusting!

0
Replies (3)
Food Lovers Market
Food Lovers Market's reply20 Nov 2024, 14:12
Official
Dear Wayne, 

We sincerely regret the negative experience you have had. We will investigate this matter further and escalate onto the relevant parties and they will be in contact with you and ensure the matter gets resolved. 

Thank you once again for bringing this matter to our attention. 

Thanks, The FLM Team 
WC
Wayne C's update20 Nov 2024, 14:15
Reviewer Update
I was called by someone from the branch and offered a refund or exchange. I told them I will (when I get the chance to do so - as I live far from the branch) come in to exchange on one condition, that I tatse the product before I accept it. I also told them that I will open as many containers as neccessary until I find one that tastes like and smells like garlic......
Food Lovers Market
Food Lovers Market's reply20 Nov 2024, 15:11
Official
Dear Wayne,

We are glad the store contacted you. We hope that you get sorted out when you get back to the store 

Thanks, The FLM Team