SPOILT WATERMELON (WHOLE)

I layed a complaint on the 10 April 2015 about a rotten watermelon that I bought and had returned to food *****'s market and no one from the company nor from the store has bothered to contact me nor make means to.How *********** can one company be.I directed the complaint to their customer services and still I haven't recieved any correspondence from them.Or should I direct the email to Brian Coppin or Chris Steenkampin order for my complaint to be resolved.