CS
Corne S

1 reviews | Active since Dec 2022

22 Oct 2024, 15:30

Special items advertised, but not available

I am not normally one to complain and I realize that T&C's apply, but how is it possible that you run a promotion/special on a product and on the second day of the special it is not available? My nearest FLM is 45km from me (that is therefore a 90km return trip). I was highly excited when the promotions from 21 - 27 October included Erythritol (2 x 500g for R100). I decided to drive through this morning in order to get 6 boxes. Unfortunately to my surprise and frustration, there was only one box left on the shelf. I took the box to the till and requested that they please check in the back for more stock, but I was informed that there are no more Erythritol left. I ended up driving 90km to pay R69,99 for 1 box. That is ridiculous and false advertising. If it was the last day that the special was running, it was understandable. I doubt if I will ever go through the effort again. It would've been more of a "special" to just buy it at a local store, even if it was more expensive.

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Replies (2)
Food Lovers Market
Food Lovers Market's reply23 Oct 2024, 10:00
Official
Dear Corne,
 
We would like to thank you for taking the time to send through your email. 

We sincerely regret the negative experience you have had. Kindly provide us with the store in order for us to escalate this matter onto the relevant parties and they will be in contact with you and ensure the matter gets resolved. 

Thank you once again for bringing this matter to our attention. 

Thanks, The FLM Team 
Food Lovers Market
Food Lovers Market's reply29 Oct 2024, 12:27
Official
Dear Corne,

We sincerely regret the negative experience you have had. We will investigate this matter further and escalate onto the relevant parties and they will be in contact with you and ensure the matter gets resolved.

Thank you once again for bringing this matter to our attention.

Thanks, The FLM Team