NS
Nicky S

1 reviews | Active since Sept 2018

06 Jan 2025, 13:52

Selling rotten food - customer service page not submitting complains

I bought 2x crushed garlic that was on promotion for R50 on the 20th of December 2024. As I was cooking on the 25th I opened one and it was slimy and very brown in colour. I thought to myself that I will take it back to the store but I was too busy to drive to Westgate and waste my petrol or money for transport. When I opened another tub 3 days ago it was the same as the first 1. Come to think of it I week or 2 before I visited the store my Mom bought a box of pineapples and the kids ate 1. 2 days later when I wanted to bake carrot cake I noticed the one I wanted to use that it was very soft and there were small flies and when I checked I saw that all of them were spoilt and discarded of them. The day when I went the first thing I noticed as I walked in were pallet displays of summer fruits, as I picked up a punnet of nectarines I noticed that the ones at the bottom were rotten and had mold, I called 1 of the guys and showed him and even assisted him in taking the other ones that were still displayed but I noticed that he was not surprised or shocked of what I found. The same with yellow cling and plums. I had to try and look for the good ones since my kids wanted some fruits and ended up buying a combo for R150. In short I honestly think that you guys need to take your jobs seriously because you can't continue selling us rotten staff. I wish I took a video of all the rotten things that were displayed. It was my first time setting my foot in that store and it is my last. Did I mention that the securities were also telling customers that they need to go pay because they want to knock off?

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Replies (2)
Food Lovers Market
Food Lovers Market's reply07 Jan 2025, 12:32
Official
Dear Nicky,

We sincerely regret the negative experience you have had. We will investigate this matter further and escalate onto the relevant parties and they will be in contact with you and ensure the matter gets resolved.

Thank you once again for bringing this matter to our attention.

Thanks, The FLM Team 
NS
Nicky S's update20 Apr 2025, 04:06
Reviewer Update
I have since waited for food *****s to complete their investigation, since I published my review no one has ever bothered to be in contact with me. This means 2 things to me, it's either they did not take me seriously or they are still investigating the matter. Maybe I should just wait another 3 months for them to investigate