tK
tebogo K

1 reviews | Active since Jun 2023

04 Jun 2023, 22:24

Rude, disgusting, disappointing, unprofessional customer service at Food *****s Market Harvest Place.

Rude, disgusting, disappointing, unprofessional customer service at food *****s market Harvest Place.

At the food *****s' market harvest place this afternoon, I was utterly disappointed. I intended to purchase grated carrots but took grated butternut instead. At 16:05, I paid at the till. When I got to the door, just in two minutes I discovered that my receipt had butternut instead of carrot on it. Then I went back to the shop, took the carrot out of the fridge, and asked at the till if I could exchange it. Due to a suspicion that I might not have bought the butternut, the supervisor will not do the exchange. When I asked her to check the camera footage, she refused and turned the situation into an argument. She accused me of *****ing butternut and called her boss to make a scene. No one even looked at the receipt times, and the exchange was refused. The boss told me that they would gladly refund me for the other stuff I bought. The behavior of the supervisor, Manager, and security was disappointing & rude. I'm extremely ****ed off and annoyed by this whole situation and incident that happened this afternoon. The cashiers at food *****s' market harvest place are forever crumpy, and rude, and never greet the customers. They refunded me my money and I went into Woolworths just next to them and received the best exceptional customer service ever.

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Replies (1)
Food Lovers Market
Food Lovers Market's reply05 Jun 2023, 09:23
Official
Hi Tebogo, 

We sincerely regret the negative experience you have had. We will investigate this matter further and escalate onto the relevant parties and they will be in contact with you and ensure the matter gets resolved.

Thank you once again for bringing this matter to our attention.

Thanks, The FLM Team