Rotten potatoes, rotten service

On Saturday the 8th of Feb 2020, my husband and I purchased a bag of 7kg potatoes. Food *****s Branded bag. We only opened the bag in the middle of the following week when our other potatoes were finished. What a lovely feeling it was, to put my hand in the bag to grab some potatoes out, only for my fingers to go right through the rotten potatoes. I managed to salvage approximately 6 potatoes out of the whole bag. I went to Food *****s again on Monday the 17th of Feb for other grocery shopping. At the till I mentioned to the cashier the shocking purchase of potatoes the previous week. She said she would call the supervisor for me to tell, which she did. Once I told the supervisor, she said oh I will inform the managers, as you not the first person to complain about this, we've had a few complaints. What is done regarding this? Granted it was a R40 bag of potatoes. But if you had numerous complaints about these rotten bags, is it just blown off? A oh sorry, we will follow up. And then NOTHING happens. Would love some feedback on this. If you are putting numerous people out of pocket with no regard to the inconvenience caused, this is a serious issue and your brand was on these potatoes. Not leaving a good impression Food *****s Market.