JT
John T

1 reviews | Active since Apr 2014

21 Nov 2023, 19:23

Rotten meat at Food *****s, Langenhoven Park

If I could I would give this particular branch (Langenhoven Park, Bloemfontein) a ZERO. So I buy pork neck which was on special at R85.95 per kilo. NOTHING on the shelf so I ask the butcher for some, which he packs & weighs. I get home, pop it in the deep-freeze for use over the weekend. I defrost it and could get the stench out of my kitchen - it was rotten. I return to this outlet, get ignored by management and speak to the butcher who apologized. He offered to replace it which I declined. It was in "issue" to get a refund and wanted to replace with similar product, do I really want more rotten meat? I mentioned that a particular Spar refunds double to cover for costs incurred, upon which he rep**** that he would try, but with no success. This is the 2nd time that I've bought off or close to off meat from this outlet. Also twice at other branches. I suspect that as soon as the meat is close to the "sell-by" date, it goes on special. Apparently a different branch in Bloemfontein had sold pies with grubs in them. This was published in the local newspaper I believe. This isn't about R68.75, but about the products.

0
Replies (1)
Food Lovers Market
Food Lovers Market's reply23 Nov 2023, 10:55
Official
Hi John,
 
We sincerely regret the negative experience you have had. We will investigate this matter further and escalate onto the relevant parties and they will be in contact with you and ensure the matter gets resolved. 

Thank you once again for bringing this matter to our attention. 

Thanks, The FLM Team