Rotten Meat and Rotten Manager

I’m a customer who frequents the food *****s market in fourways. About two weeks ago I went and bought a meat hamper called Sunday Lunch. I’ve been buying that for the past 3 years, I’ve had no issues with the hamper. On Monday I decided to take the mince meat out the freezer so we could cook it, as it was defrosting during the day, we realized that flies were dying on the meat as it was covered, as it was a 1kg half of the meat was dark in color and the other half it was bright red, as soon I opened the plastic bag which came in the meat it had a bad stench, I decided to chuck the meat and opted to cook something else, yesterday morning I took out the stew meat to cook from the hamper, an hour into its defrost more flies and the stench I got from the mince came out!

I told my wife I have to go to the store and inform them of this as it wasn’t the first time we bought off meat from that particular food *****s! I went there now. At around 11am I was “assisted” by a so called manager by the name Pieter. He firstly told me there is something wrong with my fridge and it can’t be his meat and in me trying to explain to him what’s been happening with the meat, he said he is overly experienced over 41 years and that there’s an issue with my appliance. I’m really disappointed in the manner of how he dealt with this. I wanted the Manager of the store and I was blocked into seeing this particular manager and his line staff tried assisting me and he blatantly said those staff members won’t do anything without his go ahead.

So I would really appreciate if the manager of the store can call me in regards to this and If I can’t get my refund because R700 of meat that’s off is not something to take lightly