HB
Harold B

1 reviews | Active since Dec 2016

23 Dec 2019, 12:51

Rotten goods and customer care

Selling rotten stuff and their response is one of no regret or care i bought a large watermelon yesterday morning from the Bruma store and last night as my wife cut the watermelon, first a sound what appears to be release of air emerged with a foul smell. My wife told me about it and i endeavored to call the store and tell them about it I called the Bruma store and the nonchalant manner in which the store manager dealt with the complaint would indicate that Food *****s Market is comfortable selling rotten and/or old stuff to their customers. You have lost a customer in me and i am going to spread the word that your store sells rotten stuff. my request was very simple, send someone to come fetch the watermelon so that you can get a sense of the problem so when you address it with the supplier, they are aware of the problem, don;t just promise refund or replacement, deal with the issue properly from soil to customer

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Replies (1)
Food Lovers Market
Food Lovers Market's reply06 Jan 2020, 12:43
Official
Hi Harold,

Thank you for bringing this matter to our attention. 
We will be passing your comments on to the relevant parties and one of our representatives will be in contact with you. 
 
Kind Regards,
The Food *****s Market Customer Care Team