MN
Mannie N

1 reviews | Active since Jun 2023

05 Feb 2024, 16:33

Rotten Damaged Potatoes

Today I shopped at Food *****'s Tokai. Spent just over R500 and purchased a combo:R189 potatoes- onion butternut and carrots. Upon arrival at home & opening the bag potatoes it was rotten stinking and full of green flies. The potatoes were exploding. Immediately called the store and spoken to Naiomi who stated store manager on leave 2nd in charge not available. Then called customer service at HQ spoken to Bonita Van Niekerk who asked pics of the damaged item's. This was done & she promised followup by lunch. Received a call from the store and they asked if I can come in told them I got a uber and who's going to pay the kind lady Naiomi told me to come in when convenient they will reimburse the bag potatoes and give me cash back. I walked into the store and they did exactly as agreed. Well done to all concerned well done Food *****'s Tokai

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Replies (5)
Food Lovers Market
Food Lovers Market's reply06 Feb 2024, 08:36
Official
Hi Mannie, 

Thank you for taking the time to send though your compliments.

We can assure you that all compliments received are highly valued by the stores and team members. 

We have forwarded your comments on to the relevant parties who will be very happy to receive them.

Thanks, The FLM Team 
MN
Mannie N's update07 Feb 2024, 16:50
Reviewer Update
Well done I'm speechless about your excellent customers service just received a R200 voucher after complaints about my bag of rotten and damaged bag of potatoes
MN
Mannie N's update07 Feb 2024, 16:50
Reviewer Update
Well done I'm speechless about your excellent customers service just received a R200 voucher after complaints about my bag of rotten and damaged bag of potatoes
Food Lovers Market
Food Lovers Market's reply08 Feb 2024, 12:22
Official
Hi Mannie, 

Thank you for your compliments. We are so happy to read that you are happy! 

Thanks, The FLM Team 
Food Lovers Market
Food Lovers Market's reply08 Feb 2024, 12:30
Official
Hi Mannie, 

Thank you for your compliments. We are so happy to read that you are happy! 

Thanks, The FLM Team