1 reviews | Active since Jun 2017
Rotten Banana Loaves
<p>Hi my name is Lerato</p> <p>On 3 June 2017 I bought 30 Banana loaves for church. The banana loaves are usually R14.99 but on Saturday they were R10. When I got home I sliced them and put them into plastics for rationing. As we were slicing them I realised they they were not fresh, they were half rotten and were breaking. As we continued slicing them my sister picked up some rotness in them. Then when I opened the cling wrap the mold on top was hidden with the sticker written "Heart of good food". On the very same day at 16:51 I called the store about the matter. I was asked to leave my name and numbers and that I should come on Tuesday the manager will call me. To date she has not called me. On Tuesday I was on my way to the store from work I called the store to find out if the manager is there. I was told she has left and I should come on Thursday. On Thursdat (today) after work I am from the store the manager is not there. Another Manager by the name of Bemie was called and he said I should be given 5 Banana loaves and the store has a 4 days return policy. I told him I called on Saturday already and he said I should bring all the rotten banana loaves back because if he can reffund me his head will be cut off. He also said buying banana loaves is a risk as they are already made from overly ripped bananas. I am not happy with how a complaint is handled by food *****s. I alway rely on food loves for banana loaves I often buy more than ten and they were usually fresh. I want my R300 back not the lousy 5 banana loaves.</p>
Thank you for bringing this matter to our attention.
Please email us at *** and provide us with your contact number as we will be passing your comments on to the relevant parties and one of our representatives will be in contact with you.
Kind Regards,
The Food *****s Market Customer Care Team
Thank you for bringing this matter to our attention.
Please email us at *** and provide us with your contact number as we will be passing your comments on to the relevant parties and one of our representatives will be in contact with you.
Kind Regards,
The Food *****s Market Customer Care Team
Hello today I went to the store with the banana loaves. The Bakery Manager was there and she refunded me.
Hello today I went to the store with the banana loaves. The Bakery Manager was there and she refunded me.
