PG
Pippie G

1 reviews | Active since Dec 2020

07 Sept 2022, 12:16

Repeated BAD Service

I have shopped at FLM Gateway for many years and have to say the service is really becoming very poor at their Food Counter. When I go there I stand and wait but all the servers are too busy chatting and ignoring the customers, this treatment I experience each and every week, I complain but in the past year nothing has improved.

I experienced it again this morning, I waited and waited, went away to get something and returned there again. I was again ignored and left standing but asked whether someone was interested in serving me. The service has deteriorated each week and I wonder why I still bother shopping there.

I will reconsider it but for now I am not interested in FLM Gateway as they don't want my business and will certainly spread the word about the lack of it.

I must wonder where "Management" is as it seems complaining makes absolutely no impression on the managers.

0
Replies (1)
Food Lovers Market
Food Lovers Market's reply15 Sept 2022, 09:02
Official
Hi Pippie, 

We sincerely regret the negative experience you have had. We will investigate this matter further and escalate onto the relevant parties and they will be in contact with you and ensure the matter gets resolved. 
 
Thank you once again for bringing this matter to our attention. 

Thanks The FLM Team