mN
marcel N
1 reviews | Active since Jan 2021
31 Jan 2021, 12:36
Rating:- 5 rotten tomatoes
I contacted their customer service, firstly, telephonically to report a incident that occurred at their Gateway Plaza Centurion branch. Regarding the brown shirt jack booted attitude of a "manager" at the store. Was promised a response needless to say nothing was forth coming. Then tried via their web site customer service option. Wrote to them. Got the inevitable "Thanks for your message we will be in contact with you", bull. No response. Followed up with a repeat message. To date still nothing from them. They could get rid of the "Customer Care" department because the obviously don't care. Maybe they could instead open a department of silly walks instead. Would be as useful.
Helpful (0)
Replies (6)0
Replies (6)mN
marcel N's updateReviewer Update
02 Feb 2021, 14:03Have had no response from them.
Have seen that this business does not seem to respond to any of the complaints.
They treat there customers with complete disdain.
It is a indictment of the South African consumer that we allow these companies to behave this way. Shame on us!!!!!
Have seen that this business does not seem to respond to any of the complaints.
They treat there customers with complete disdain.
It is a indictment of the South African consumer that we allow these companies to behave this way. Shame on us!!!!!
mN
marcel N's update02 Feb 2021, 14:03
Reviewer Update
Have had no response from them.
Have seen that this business does not seem to respond to any of the complaints.
They treat there customers with complete disdain.
It is a indictment of the South African consumer that we allow these companies to behave this way. Shame on us!!!!!
Have seen that this business does not seem to respond to any of the complaints.
They treat there customers with complete disdain.
It is a indictment of the South African consumer that we allow these companies to behave this way. Shame on us!!!!!
Food Lovers Market's replyOfficial
03 Feb 2021, 09:59Dear Marcel,
Thank you for bringing this matter to our attention. Thank you for your review. Please head on to the Food *****'s Market website where you can raise your concerns to us via email. https://food*****smarket.co.za/contact/
Thanks - The FLM Team
Thank you for bringing this matter to our attention. Thank you for your review. Please head on to the Food *****'s Market website where you can raise your concerns to us via email. https://food*****smarket.co.za/contact/
Thanks - The FLM Team
Food Lovers Market's reply03 Feb 2021, 09:59
Official
Dear Marcel,
Thank you for bringing this matter to our attention. Thank you for your review. Please head on to the Food *****'s Market website where you can raise your concerns to us via email. https://food*****smarket.co.za/contact/
Thanks - The FLM Team
Thank you for bringing this matter to our attention. Thank you for your review. Please head on to the Food *****'s Market website where you can raise your concerns to us via email. https://food*****smarket.co.za/contact/
Thanks - The FLM Team
mN
marcel N's updateReviewer Update
03 Feb 2021, 10:32I already did mail the above 27 Jan. With a subsequent follow up mail. Got no response.
Only then posted my disillusionment with FLM here.
An this all after a telephone call to your customer care line on 22 Jan. to which there was no response fourth coming although was promised.
Will resend but will not hold my breath for any positive response.
Kind of been down this road .
Only then posted my disillusionment with FLM here.
An this all after a telephone call to your customer care line on 22 Jan. to which there was no response fourth coming although was promised.
Will resend but will not hold my breath for any positive response.
Kind of been down this road .
mN
marcel N's update03 Feb 2021, 10:32
Reviewer Update
I already did mail the above 27 Jan. With a subsequent follow up mail. Got no response.
Only then posted my disillusionment with FLM here.
An this all after a telephone call to your customer care line on 22 Jan. to which there was no response fourth coming although was promised.
Will resend but will not hold my breath for any positive response.
Kind of been down this road .
Only then posted my disillusionment with FLM here.
An this all after a telephone call to your customer care line on 22 Jan. to which there was no response fourth coming although was promised.
Will resend but will not hold my breath for any positive response.
Kind of been down this road .
Food Lovers Market's replyOfficial
03 Feb 2021, 13:28Thank you for letting us know, we will follow up ASAP. Apologies for the delay.
Food Lovers Market's reply03 Feb 2021, 13:28
Official
Thank you for letting us know, we will follow up ASAP. Apologies for the delay.
mN
marcel N's updateReviewer Update
07 Feb 2021, 10:11So as predicted. Still not had a response to my complaint first made to their "customer Care" line on the 22 Jan, or any of my subsequent submissions or resubmissions they requested.
This is the level of their commitment to customer service. Its a joke.
This is the level of their commitment to customer service. Its a joke.
mN
marcel N's update07 Feb 2021, 10:11
Reviewer Update
So as predicted. Still not had a response to my complaint first made to their "customer Care" line on the 22 Jan, or any of my subsequent submissions or resubmissions they requested.
This is the level of their commitment to customer service. Its a joke.
This is the level of their commitment to customer service. Its a joke.
mN
marcel N's updateReviewer Update
02 Mar 2021, 17:36Just to follow up despite their platitudes, have still not had a response to my complaint from 22nd Jan.
Pathetic !!!!!
Pathetic !!!!!
mN
marcel N's update02 Mar 2021, 17:36
Reviewer Update
Just to follow up despite their platitudes, have still not had a response to my complaint from 22nd Jan.
Pathetic !!!!!
Pathetic !!!!!