Promotion Error

On 22 August 2025 at 17:39, I visited your Food *****s Alberton branch and was rather disappointed with the quality of service I received.

First, I would like to commend your cashier, Zanele Shange, for her professionalism and continuous apologies during the incident. She handled the situation courteously and with patience.

However, I was unhappy with the conduct of the supervisor who was called to assist in voiding the original price due to a promotion. Attached is a picture of the items advertised at a cost of R100 for any two. The signage in-store clearly shows that any two items are R100.

When the supervisor arrived, she spoke to me in a language I do not understand. From what I could gather, she stated that the promotion app**** only to identical items and that it was “not her department.” This interaction was both unhelpful and discourteous. I found the behaviour unacceptable, especially in a customer service environment where clear communication and respect should be a priority.

I trust you will investigate this matter and ensure that staff communicate with customers in a manner that is both professional and easy to understand, regardless of language preference.