SI
Suraya I

1 reviews | Active since May 2016

18 Feb 2025, 21:48

Poor service

I am extremely dissapointed in the service i received today. I went to your parow park store and bought Rama which showed on the special sticker on the shelve, 2XR50. When i got to the counter, the price did not go off and the teller called the supervisor Primrose, she than sent one of the new packers to where i pointed the sticker and the butter was. The guy came back and said the manager there said it was the previous weeks sale. I informed him that its not my problem if its an old sticker, i pay what i see. Primrose than requested the Supervisor for the Dairy section to come to where i was, after almost 20 minutes this Supervisor who was so unproffesional, come and had a very bad attitude, while the teller was explaining,He asked what should he do and walked away. 5min later he came back as Primrose told him i was still there, I told him to go and look at the camera footage, cause i know i saw the Rama butter which was 2 for R50. I told him it was a big-ish paper so he will see on the footage who removed it as im 100%sure that it was there. The Supervisor (Name: Search) came and said there is nothing on the camera which is a total lie. Not only was he extremely unproffesional letting me waited for a total of 45min, he was also dishonest in saying that the discount/promotion page was never there and not moved yet i was not the only 1 that saw the page was infront of the Rama which said 2 for R50. If this is not resolved, i will take this further to FASA, NCC and ICASA Ombudsmans.

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Replies (1)
Food Lovers Market
Food Lovers Market's reply19 Feb 2025, 11:35
Official
Dear Suraya, 

We sincerely regret the negative experience you have had. We will investigate this matter further and escalate onto the relevant parties and they will be in contact with you and ensure the matter gets resolved.

Thank you once again for bringing this matter to our attention.

Thanks, The FLM Team