Poor service

With regards to the Marvel mugs: I have been collecting the stickers for a few weeks now. I am one sticker away from completing the card. I want to get the Iron Man mug for my little brother, as Iron Man is him 'hero'.

I don't want to play this card, as I am not that person, but I am a healthcare worker, working long hours. I sent my parent to FLM in Cradle Stone today to buy some grocery items for me.

So today, Saturday the 14th of August at 10h30 my parents spent well over R100,00. If I am not mistaken, this warrants a sticker. The cashier had some ridiculous excuse as to why they cannot have the sticker. Toy knowledge, the promo end 22nd of Aug. My parent are old, so they do not have the energy to fight over a sticker.

So I get home at 20h30, after working for 12 hours straight, only to find out I am still missing a sticker.

I will not accept this. I have been supporting FLM for years. If this is how loyal customers are being treated, I will not support you guys any time soon.

Accoring to my parents, the cashier was also extremely rude. I am not very happy. You cannot run a promotion and not have the staff encourage the customers. This is pathetic.

Being friendly and approachable is a very important aspect of working in customer related sectors. The staff needs to be trained on how to deal with customers.

I know this rant over a sticker seems silly, but it is not what is ticking me off. It is the poor customer service. Please send the staff for training on how to deal with customers.

Your speedy response with regards to this matter will be highly appreciated.