Poor Customer Service Experience at Food *****’s Market Westgate Mall.

Poor Customer Service Experience at Food *****’s Market Westgate Mall. I visited Food *****’s Market at Westgate Mall after work today. I am a loyal customer at this branch and regularly enjoy the specials offered. I have always had positive experiences with the cashiers at the payment points the ladies are usually friendly, professional, and helpful. Unfortunately, today’s experience was very different. I was assisted by a cashier named Kealeboga Merementsi. Upon seeing my full trolley, she immediately commented to her colleagues in Setswana that she would definitely be late for knock-off because of the amount of groceries she had to scan. She continued telling them that whenever she is about to knock off, a customer with a full trolley always comes to her till. This made me feel uncomfortable and unwelcome as a customer. She did not greet me back when I greeted her and appeared visibly irritated throughout the transaction. When I politely asked about a combo deal to confirm that I understood the promotion correctly, she ignored my question and continued scanning the items without responding. As a paying and loyal customer, I expect to be treated with courtesy and respect regardless of how many items I purchase. Customers should never feel like a burden or inconvenience to staff. I this type of attitude continues toward customers particularly if certain customers are treated differently the branch may soon receive more complaints, as this does not reflect the level of service I have come to expect from this store. I hope management addresses this matter and reinforces the importance of professional and respectful customer service.