Poor customer service

Absolutely appalling and poor service I received from Food *****'s Market Sunward park. I went to purchase a few items and as I was walking out of the store I realized the lettuce I bought wasn't the same price I saw on the shelves so I quickly went back in to report it and when I got to the security he sent me to what I assumed is a Supervisor and the supervisor said she'd refund me for it but I insisted that I wanted it at the price which was clearly marked on the shelves which was R14.99 instead of the R21.99 I was charged, I then proceeded to get the price tag I saw on the shelves which you can probably refer to your cctv footage to check where I removed the price from and when I got to the till she refused to assist me and give me her name so I took a picture of her since she refused to assist or tell me her name so I could use as a reference if I needed to, it was then when ALL staff members started shouting and screaming at me and this is including your security. A white lady even walked out of the office and told me "you're old enough to read, so you should read what's written on the price tag"

Absolutely disappointed at how your staff members treat and speak to your customers, would have expected more from your supervisors and managers. I didn't even receive my refund as the lady refused to give it to me if I didn't delete the picture I took and I was also told that they wouldn't let me out of the store so I just deleted the picture and left the store, leaving the lettuce and my refund behind as I was furious after the shouting I received from your entire staff that was present at the till.