poor customer service

Well this is just a repeat -to do with the bad pizzas - I got a call from customer services ,explained the story ,the lady said no problem I offered my email but she said it's fine she has my cell number -I asked for a reference ,her reply not needed . 2 days go by and no response so I call back again same story no name no reference . Then 2 days later I get a call from a number ,I answer ,no one speaks - lucky for me I was on my way to FLM as usual when there I asked the till supervisor what the store number was and I was shown it's on the till slip -- SO THEY MAKE 1 CALL ,DON'T SPEAK AND THAT IS THAT -PROBABLY HOPING I WILL GET TIRE AND FORGET ABOUT IT -- THINK AGAIN FLM . You call me until I answer or you speak to me -you need to settle this I also notice almost everything has climbed by a Rand or 2