Poor customer relations

I wish to express my dissatisfaction regarding the Food *****s Market store at the Parow Centre. The inefficiency of management is without question due the management of this store. I have spent approximately 15 minutes shopping but had to queue for more than half an hour, due to one till out of approximately fifteen tills being opened for goods more than 10 items, and three tills opened for 10 items or less, and then another fifteen minutes at the till due to payment issues. When I approached the manager, he explicitly blamed head office for sending in people to calibrate/ update the stores systems. The cashier at the single till was a new staff member who had to check prices in her little book which exasperated the problem even more. Prices at the till differed to what was on the floor and we noticed that prices were updated on the floor while people were shopping. To crown it all, when payment had to be made, my Buy Aid card was swiped a few times and rejected due to the upgrade not including Buy Aid cards. I find the “don’t care attitude” of management at this store unacceptable. I also find that head office do not have any consideration for their customers at these stores as this type of upgrades should be done after hours and not to inhibit the customer’s shopping experience. I find this very unprofessional in this already sick country we have to endure.