JR
Jacques R

1 reviews | Active since Aug 2020

01 Jul 2024, 22:25

Poor After sales service.

Good day people I went to do grocery shopping at Food *****s Market Randpark ridge on Sunday.I baught a Few Items in the store. I Baught 2 Boxes off the Mamma Pies wich was on special for R99.The box have a price wich says R169.I should have looked at my slip but only looked at it when i arrived home to see they have charged me R169 instead off the R99 per box as advertised in the store.To make my point i tried Calling them to Query on *** wich is their store number on the slip,no answer after 3 Attempts.Then i phoned their Customer Care on 0860-007-728 and left a message .No one answers the Phone. This is tottally ridicilous for a Company so well known and supported to not have sufficient after sales service.

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Replies (1)
Food Lovers Market
Food Lovers Market's reply12 Jul 2024, 14:03
Official
Dear Jacques, 

We sincerely regret the negative experience you have had. We will investigate this matter further and escalate onto the relevant parties and they will be in contact with you and ensure the matter gets resolved.

Thank you once again for bringing this matter to our attention.

Thanks, The FLM Team