NM
Nomfundo M

1 reviews | Active since Dec 2021

08 Dec 2021, 00:39

Perplexed at the service I got

3 minutes agoNEW I had very bad and disappointing experience at Food *****s Ferndale On Republic today...

I was in the store for more than an hour plus, shopping and I brought 6 chicken trays priced R0.00 each. I got to the till and the cashier went to call a black lady manager to assist and she advised that she will charge it as is. In a few min came another white/colored manager (lady) she was so rude she was shaking, as she told me that the bar code on the chicken trays was not the stores code. I advised that I'm only a customer what I see displayed is what I buy it for... All other customers where now looking at us and I had a trolley full of groceries.

At the point my bill was already R890.00 plus and this was half my trolley.

Because of poor customer service from this lady I left everything I had spent 1h plus shopping for. She did not apologize and she gave my daughter and I such an ugly look, other customers looked at us and that moment of ridicule and shame.

She **** saying she called the supplier to inform them, but it was hardly 3min from the time they called her.

I took photos of all that I shopping and customer and cashier were perplexed at the whole sense...

0
Replies (1)
Food Lovers Market
Food Lovers Market's reply15 Dec 2021, 14:31
Official
Dear Nomfundo,
 Thank you for bringing this matter to our attention. We will be passing your comments on to the relevant parties and one of our representatives will be in contact with you.  Kind Regards, The Food *****s Market Customer Care Team