PATHETIC SERVICE FROM ELIZE

FLM do not care about customer service. A lady Elize called me I explained the problem re the product which is a FLM label like how you get in other stores no name brand. She got the branch where I bought the prod from to contact me and they could not help me as it is a packaging problem. I contacted Elize again few times costing me airtime to cell phone *** as she was using that number, even sent photo but she says nothing can be done. No ref number given for complaint. No professionalism or willingness or understanding in resolving my complaint. Elize should not be a customer care consultant as she does not bother about customer service. My complaint is still not resolved, just cost me my time and airtime.