CF
Cara F

1 reviews | Active since Jul 2015

05 Jul 2015, 09:49

overcharged by chashier

The cashier mistakenly overcharged me by R999.99. <br> When i was making the payment i thought the total was a bit high. And as i left i rechecked the till slip. Only to discover i was correct. I returned immediately and revealed to the the cashier her mistake. She apologised and said she 'forgot' to remove it. I was very understanding and waited for assistance from her supervisors. They returned and asked me if cash would be acceptable. I said that was fine. Then i waited longer and then supervisors told me now they will refund my card. Thandiwe then did the process. And i checked my account. Only the money is not reflecting. She told me dont worry it will reflect. Today is sunday and the money is still not reflecting. I love shopping there by now i have a concern of returning as i may have this happen again. Also when is my money going to reflect. R999.99 is allot of money for me. Can you please help?

0
Replies (1)
Food Lovers Market
Food Lovers Market's reply06 Jul 2015, 08:00
Official
Hello Cara-mary,

Thank you for bringing this matter to our attention.
We will be passing your comments on to the relevant parties and one of our representatives will be in contact with you.

Kind Regards,
The Food *****s Market Customer Care Team